This policy only covers orders and shipments within the boundaries of the continental United States. This policy does not cover domestic shipments to Alaska, hawaii, or Puerto Rico; international shipments; APO/FPO shipments; shipments made within the continental United States and brought/shipped outside the United States by the customer or one of his/her agents; or shipments made outside the continental United States. Shipments damaged in transit are not covered by this policy.
To increase your customer satisfaction, most commercial equipment is tested either in the country of manufacture, the importer's location, and/or at one of Kaldi Gourmet Coffee's locations. Please call us 910-350-0990 or e-mail us at from our website to determine if the problem is operator error or an actual problem.
Household equipment (exclusion items listed below) which arrive defective or become defective due to manufacturer's defect within 5 calendar days (effective for purchases made after May 1, 2005 or 30 day limitation for purchases May, 2005 or prior) of the invoice date will either be replaced or a replacement part will be shipped UPS Ground or USPS by either Kaldi Gourmet Coffee or the manufacturer at the sole discretion of Kaldi Gourmet Coffee or the manufacturer. After the 5 calendar day limitation, customer agrees to be responsible for all shipping charges to the manufacturer's warranty center and agrees to have all defects covered under warranty.
Customer is responsible for all shipping charges if the replacement remedy presented by Kaldi Gourmet Coffee or the manufacturer is not desired by the customer. If an item is returned and not found to be defective, all shipping charges to and from the customer's ship to address will be deducted from the credit owed to the customer. The determination of the defect can only be determined by Kaldi Gourmet Coffee with or without support of the manufacturer. The determination of the replacement depends upon the extent and magnitude of the defect. All defects on household equipment occurring after 5 calendar days of the invoice date will be covered under the respective warranty of the manufacturer or representative thereof.
This policy does not cover defects caused by user error or negligence, including, but not limited to not reading the owner's manual or instructions included with the purchased item. Home coffee roasters, semi-commercial equipment, and commercial equipment are not covered by this policy. Home coffee roasters, semi-commercial equipment, and commercial equipment are covered by the respective manufacturer's warranty or installer. Adjustments are not considered defects. Temperature and/or adjustments on espresso machines are not considered defects when within the respectable range set forth by the manufacturer or Kaldi Gourmet Coffee.
Warranty coverage is only in effect for merchandise that is utilized within the boundaries of the continental United States. Customers outside the continental United States requesting warranty coverage are responsible for all shipping costs to and from the customer's location to the manufacturer's respective warranty center for the entire warranty period.
Exclusions to Extended limited warranty applicable to specific products on our web site.
Exclusions to Extended limited warranty applicable to specific products as noted with an extended warranty.
The following exclusions apply to the product during extended warranty period:
1.Purchases made on or before July 21, 2007 and ending February 28, 2009 (these purchases outside of this time frame have only a twelve (12) month warranty)
2.Customers invoice which does not state " Limited 24 month warranty" for the appropriate line item on the original distributor invoice,
3.Expendable items and items whose damage occurs as a result of failure to follow instructions that come with the product,
4.Problems related to water damage, poor water quality, and scaling,
5.Products for which the applicable serial number has been removed or altered,
6.Any product that has been damaged or rendered defective as a result of accident, abuse, misuse, lack of reasonable and necessary maintenance/cleaning, neglect, faulty installation, mishandling, damage during shipment, line power surge or any external causes,
7.Operation of product outside the parameters stated in the user documentation that shipped with product,
8.Usage of parts not manufactured by original manufacturer,
9.Modification or service by anyone other than our authorized distributor or an authorized warranty provider,
10. Any acts of God, such as lightening, flood, or fire,
11. The cost of installations or routine maintenance items, such as gaskets, o-rings, grinding burrs, and other normal wear and tear items,
12. Usage of product in a commercial environment,
13. Extended warranty period is not transferable,
14. Shipping costs to ship product back and forth to authorized warranty center provided,
15. On-site labor or labor at a facility other than Kaldi Gourmet Coffee, and/or
16. Expedited shipping cost of parts to customer for self-repair