If your product order is placed before 11 am EST we will do our best to ship it out the same business day. Please note we do not stock equipment at our roasting facility. All commercial equipment orders are shipped directly from their manufactuer. Most equipment orders ship within 3 business days. Please allow up to 2 weeks for delivery on equipment. Please contact us prior to ordering if you have any concerns about delivery dates. To track your order please log in to your account and go to "View Orders".
You can order all the products and services offered at this site via secure credit card order forms. All the information you send is encrypted with SSL and placed on a separate computer, used only for encrypted information.
You can also fax your orders to 910-350-0608, or if you prefer, print it out and send it by mail to:
Kaldi Gourmet Coffee Roasters
278 Raleigh Street
Wilmington, NC 28412
Payments in the form of Visa, Mastercard and Discover credit cards, cash, bank checks and money orders are accepted.
A 25% restocking fee will be applied to all returned (new in box) equipment/merchandise. You must return items within 30 days and call for a RMA number. Commercial equipment, parts and food products are non-refunable and non-retunable. All claims for defective, damages, shortages and or not as described must be made within 5 business days of receipt of merchandise. Equipment is backed by each manufacturers warranty. Please see specific manufacturers website for more information.
We are not responsible for service transit time. Transit times are provided by freight carriers exclude weekends and holidays. Delivery times may vary due to peak seasonal demands, weather conditions, disasters and acts and conditions beyond the control of these carriers. We will also not be held responsible for shipment delays in transit.
Occasionally items might be back ordered. We do our best to try and note these items on the web site. If an item is ever backordered we will ship it to you as soon as it arrives in our warehouse.
If you encounter any problems while browsing our site then feel free to contact us by using our webmail form and we will be happy to assist you.
We look forward to serving you!