Cancellation and Returns
No refund for products, merchandise or equipment that is returned after 30 days of customer's receipt of delivery.
Returns will not be accepted on semi-commercial or commercial equipment. This category includes but is not limited to all grinders at a sales price of over $320, all direct water connect espresso machines and coffee brewers, panini grills, beverage dispensers, commercial grade ice cream makers, commercial coffee brewers, and granita machines. If questionable, please inquire prior to ordering.
A refund less any shipping charges and a 25% restocking fee will be issued upon satisfactory return as noted:
Cancellations - All cancelled orders that have not been shipped are subject to a 4% surcharge fee. Please contact us prior to ordering equipment if you have concerns about delivery dates.
Return Procedure - Return Authorization Number - All returns require a return authorization number issued by a representative of Kaldi Gourmet Coffee via e-mail request only from our website. In the e-mail, please state the item to be returned, the reason for your return, and your invoice number. Return authorization numbers will not be issued via telephone. A representative will reply via e-mail with a return authorization form to be completed, signed, and returned within 5 business days. Upon receipt of the return authorization form.
A copy of your invoice must be enclosed with the return and the return authorization number must be visible on the outer box's label ONLY addressed to Kaldi Gourmet Coffee. Do not make any markings on the returned item's packaging. The return must be received at Kaldi Gourmet Coffee within 30 calendar days of your receipt of your shipment. Please make sure your returned equipment is free of water as damaged equipment due to freezing will be assessed repair charges against your credit. It is the customer's responsibility to make sure there are no loose parts as damage from those loose parts will be charged against the credit. Please ask for assistance if needed.
Return Procedure - Shipping Recommendations - It is recommended that your return be shipped via UPS or other trackable carrier and fully insured for the purchase price as Kaldi Gourmet Coffee will not be responsible and will not accept liability for return shipments lost in transit, damages in transit, or improper packaging. Credit will not be issued for returns lost in transit and returns or part of returns, including free merchandise, damaged in transit. "Free" items returned damaged would be deducted from the credit at the current selling price of the item (even if the charge is not listed on the invoice). Please keep a copy of the carrier receipt and/or tracking number for your protection and follow-up with the carrier you selected.
Return Procedure - Requirements - Make sure you keep all original packaging for the return. The returned item(s) and packaging must be "clean" and "free of water and coffee" before shipping. There will be an additional 15% restocking charge if all packaging and parts are not returned "clean of water and coffee" and in "good and original" condition (including, but not limited to instruction booklets, original boxing, accessories, videos, included free starter kits, and parts). Your return must also be packaged with an outer carton similar to the one when shipped to you. Lack of an outer shipping carton will automatically result in an additional 20% restocking fee deducted from the credit. If you need assistance packing the unit, please ask! Any damages in the return that result from improper packing or not securing loose items as when shipped to you will be assessed at full retail replacement value and deducted from the credit.
Your account will be credited within 30 days from the time Kaldi Gourmet Coffee receives and inspects your return. If there is a serial number on your sales invoice, it must match the serial number on the return. Equipment with serial numbers not matching the invoice will not be accepted as an authorized return.
Limitations to Money back Guarantee
Consumables - (Including, but not limited to roasted coffees, green beans, pods, syrups, granita mixes, etc) There will be no returns accepted unless damaged in transit. Consumables offered in starter kits or free with a purchase cannot be returned and will be charged for at the selling price.
Accessories, replacement parts, coffee roasters, cups Compact Discs (CDs), DVDs, Instructional manuls, and stovetop moka pots - These items are not returnable and non-refundable. Parts prices do NOT include technical support/instructions.
Special ordered items - All special ordered items are not returnable. Special ordered items are those that are not listed on our on-line web site at the time of your purchase.
Shipping costs - Shipping costs (including shipping costs to provide "free shipping" or "shipping included in the purchase price" of the merchandise) to and from your location are non-refundable and are deducted from the credit.
Returns after 30 days of delivery receipt - Returns will not be accepted after 30 days of customer delivery receipt. No refund for merchandise that is returned after 30 days of customer's receipt of delivery.
Package deals - In cases where a coffee grinder or base or other free item is offered for less than the regular selling price with a purchase of another item, the grinder and/or base or other free item must be returned under our limited 30 day money back guarantee. If the grinder or base or other free item is not returned, the full listed resale price will be deducted and/or adjusted from the credit to be issued for the returned espresso machine.
Repair Services - Repairs performed by Kaldi Gourmet Coffee have a 30 day parts (except electrical parts which have no warranty) and labor warranty limited specifically to parts replaced. The warranty does not cover misuse, abuse, negligence, power surges, "Acts of God", shipping damage, or other items that were not in scope of the repairs invoiced. There are no returns or refunds for repair services.
Loss or Damage – If merchandise is lost or damaged in transit, purchaser must make claim directly with carrier. Concealed damage or shortage: Merchandise must be unpacked and inspected within 2 days of receipt. Any shortage or damage should be reported to transportation company immediately
Customer Claims - All claims by customer for 'not as described', 'defective merchandise', "not fit for intended use', 'no longer fit for intended use', and 'incorrect merchandise received' must be made in writing within five business days of receipt of merchandise. A lack of a claim for 'not as described', 'defective merchandise', "not fit for intended use', 'no longer fit for intended use', and 'incorrect merchandise received' will suffice as customer's approval that the merchandise is 'as described', is not defective, is fit for intended use' and is the correct merchandise received. Any customer's claim for 'not as described' will only be limited to ad copy (internet pages, print advertisements) and will not include phone nor email conversations or any claims made with or by sales staff.